How to contact us
Email [email protected] with your name, preferred contact details, a clear description of the issue and the outcome you are seeking. You may also telephone 028 7963 9335.
We will review the information and respond as soon as reasonably practicable. If the complaint concerns an insurance professional to whom you were introduced, we may direct or pass the complaint to that organisation and tell you what we have done. The organisation responsible for insurance advice or arranging cover should explain its own complaints procedure and any rights that apply to its service.
IN CONTEXT
Complaints, considered clearly
Begin with the circumstances, the outcome being sought and the information an insurance professional would need to understand. A clear starting point creates a more useful conversation.
THE DETAIL
Understanding comes first
Relevant details may include activities, people, assets, locations, contractual responsibilities, prior incidents, existing arrangements, territory and timescale. What matters will depend on the enquiry.
THE ROUTE
A considered introduction
DIBNI acts as an introducer. We review the information supplied and, where appropriate, connect the enquiry with an insurance professional who can explain their role, regulatory status and any service they may provide.
START HERE
Tell us what you need
Provide the essential facts and the outcome you are seeking. An introduction does not guarantee that insurance is available or that terms will be offered. Related information: Contact, Legal and regulatory information, Privacy Policy and Website Terms.